General conditions of sale (GTC)


Any order for a product appearing in the online store of the website requires prior consultation of these general conditions.

Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the shop. of the website.

The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility.
The online store set up as part of the website mentions the following information:
legal notices allowing a precise identification of Sidaction;
presentation of the essential characteristics of the goods offered;
indication, in European currency, of the price of the goods, as well as, where applicable, delivery costs;
indication of the terms of payment, delivery, or performance;
the existence of a right of withdrawal;
the period of validity of the offer or the price;
the conditions for terminating the contract when it is for an indefinite period or longer than one year.

All of this information is presented in French. The consumer declares to have full legal capacity allowing him to engage under these general conditions.

Article 1: Completeness

These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions.

No general or specific condition appearing in the documents sent or given by the consumer may be incorporated into these conditions, since these documents would be incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by Sidaction to the consumer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order:
these general conditions;
purchase order.

In the event of contradiction between the provisions contained in the documents of different rank, the provisions of the higher ranking document shall prevail.

Article 4: Entry into force - duration

These general conditions come into force on the date of acceptance of the order.

These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees owed by Sidaction .

Article 5: Electronic signature

The consumer's "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be the subject of a confirmation at the latest at the time of delivery by e-mail or failing that, to the address indicated by the consumer in the order form.

Article 7: Proof of the transaction

The computerized registers, kept in Sidaction's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.

Article 8: Product information

8-a: The Sidaction company present on the website the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before the final order is taken the essential characteristics of the products he wants buy.

8-b: The offers presented by Sidaction are only valid while stocks last.

Article 9: Price

The prices are indicated in Euros and are only valid on the date of the sending of the order form by the consumer.

They do not take into account the delivery costs, which are added to the order, and indicated before the validation of the order.

The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.

Article 10: Method of payment

By default, orders are paid by credit card.
However, Sidaction reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card from officially accredited bodies or in the event of non-payment.

Sidaction In particular, reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

Sidaction can set up an order verification procedure to ensure that no one is using another person's bank details without their knowledge. As part of this verification, the customer may be asked to send Sidaction a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the parts sent.

Article 11: Product availability

The availability (present or future) of the products and services offered is given on the site for information only. Our order acknowledgment definitively validates this availability.

Article 12: Terms of delivery

The products are delivered to the address indicated by the consumer on the order form.
The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery slip, as well as to Sidaction, within one week.

As far as shipping is concerned, we mainly work with Colissimo Monitoring. In both cases, as soon as we send a shipment, you will immediately receive an email informing you.

All photos are sent by Colissimo. This service delivers throughout France and internationally and offers you the possibility of picking up the products ordered at your post office in the event of absence. These services deliver throughout France internationally and offer you the possibility of picking up the products ordered at your post office near the delivery address in the event of absence from the initial place of delivery when the postman is presented.
Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your letterbox, which will allow you to collect your package at your post office during opening hours, within 15 days.

These services are very reliable. However, it is possible, as in any expedition, that there is a delay in delivery or that the product is lost. In the event of a delay in delivery compared to the date we indicated to you in the dispatch email, we ask you to notify us of this delay by calling us by phone (+33 (0) 1 53 26 45 55) or by sending us an email ( We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately re-routed to your home (most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we return a replacement product to you, at our expense. If the product (s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the loss of the carrier. If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting a complementary check concerning this price difference.

We decline any responsibility as for the extension of delivery times because of the carrier, in particular in the event of loss of the products or of strike.

Article 13: Delivery problem due to the carrier

Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, damaged products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.
The consumer must send a copy of this letter by simple mail to: Sidaction - 228 rue du Faubourg Saint-Martin - 75010 PARIS

Article 14: Delivery errors

14-a: The consumer must formulate with Sidaction on the same day of delivery or at the latest on the first working day following delivery, any complaint of delivery error and / or non-conformity of products in kind or in quality compared to the indications appearing on the order form. Any complaint made after this deadline will be rejected.

14-b: The formulation of this complaint to Sidaction can be done:
- by email at
- by mail to: Sidaction - 228 rue du Faubourg Saint-Martin - 75010 PARIS

14-c: Any complaint not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release Sidaction of any responsibility towards the consumer.

14-d: upon receipt of the complaint, Sidaction will allocate an exchange of the product (s) concerned and communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer according to the procedure presented above.

14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Sidaction as a whole and in its original packaging, in Colissimo Recommended, at the following address: Sidaction - 228 rue du Faubourg Saint-Martin - 75010 PARIS. To be accepted, any return must first be reported to Customer Service at Sidaction .
Return costs will not be borne by Sidaction .

Article 15: Product warranty

We do everything necessary to ensure that your products are flawless.
If despite this you encounter a particular problem, please contact: Sidaction - 228 rue du Faubourg Saint-Martin - 75010 PARIS. By email:

Article 16: Right of withdrawal

The consumer has a period of 15 calendar days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. Any return must be reported in advance to Customer Service:
- by email at
- by post to: Sidaction - 228 rue du Faubourg Saint-Martin - 75010 PARIS.
The product must be returned by Colissimo Recommended to: Sidaction - 228 rue du Faubourg Saint-Martin - 75010 PARIS.

Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.

In case of exercise of the right of withdrawal, Sidaction will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, in particular when the product needs a technical check (see products that must be tested beforehand).

The consumer will then be reimbursed by crediting his bank account (secure transaction) in the event of payment by bank card, or by check in other cases.

Article 17: Force majeure

Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure.
Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.
The two parties will then approach each other, within a period of one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the force majeure event lasts longer than three months, these general conditions may be terminated by the injured party.
Expressly, the following are considered to be force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:
blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Article 18: No partial validation

If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

Article 19: No waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Article 20: Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 21: applicable law

French law is applicable for all our transactions, the language used is French.
The court of Versailles is the only competent one. . This is the case for the substantive rules as for the formal rules.
In the event of a dispute or complaint, the consumer will first contact Sidaction to obtain an amicable solution.

Article 22: Information technology and freedoms

The information requested from the consumer is necessary for processing his order and may be communicated to Sidaction's contractual partners involved in the execution of this order.
The consumer can write to Sidaction, the contact details of which are in the confidentiality policy appearing within the framework of the website, to oppose such communication, or to exercise his rights of access, rectification with regard to information concerning him and appearing in the files of Sidaction , under the conditions provided for by the law of January 6, 1978.